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Be part of something amazing

Working at SmartNet is about more than 'getting the job done'. Our staff are dedicated and passionate but most importantly, they thrive on working together. Team work is at the heart of working life in SmartNet. The spirit of collaboration is central to everything we do, and everything we believe in.

Great people, great projects

SmartNet Hosting and SmartNet IT Services attractes the best of the best young IT people in Brisbane. We are a truly diverse IT house that is not interested in the One size fits all approch to small business IT services. We're interested in getting the best out of every individual who works for us. We seek the best person for the job.



Sales Engineer:

This role is responsible for providing technical input to assist the sale of support and services to both corporate customers and partners, This includes understanding the customer's requirements, providing technology input during the sales process and designing appropriate solutions using SmartNets' range of technologies. You will be a technically focussed primary point of contact for your customers.

This role is suitable for someone who enjoys customer contact, presenting technical content to audiences both technical and non-technical, technical solutions architecture and solving customer problems. You'll need to be comfortable in a fast-paced environment and enjoy a challenge.

Key responsibilities and accountabilities
- Technically verify customer requirements and convert them into appropriate solutions
- Architect, propose and present custom technical solutions
- Ensure that customer deliverables for deployment projects are delivered on time, and with the required quality level.
- Maintain any necessary customer contact until project is completed
- Consistently deliver a high level of customer service
- Acquire the technical and product skills required to meet customer requirements

Required skills and experience
- Ability to be productive in a team through self-discipline and self-motivation
- Excellent communications and presentation skills, both verbal and written
- Consultative selling or customer service experience
- Hands on experience with Intel hardware servers and desktops. Additional experience with UNIX based systems a plus.
- Ability to quickly learn and understand new technologies.
- Basic HTML skills to keep website content upto date with new products and services.

Travel Requirements: Vehicle provided when required.

If you feel your the person to fill this role then email your resume to careers@smartnethosting.com.au



Services Engineer:

A Premium Service Engineer in SmartNet IT Support Services is key to servicing our enterprise customers and partners. This role serves as escalation point for our Enterprise class customers and partners within SmartNet IT Support Services. You will help design, architect, deploy, and manage escalated cases by our customers and partners.

This role is suitable for someone who enjoys customer contact, presenting technical content to audiences both technical and non-technical, technical solutions architecture and solving customer problems. You'll need to be comfortable in a fast-paced environment and enjoy a challenge.

Key responsibilities and accountabilities
- Assume direct responsibility for the technical support provided to a small number of specific customers.
- Perform initial or secondary investigation and respond to both online and phone support requests made by partner customers and engineering organizations.
- Maintain clear and concise ticket documentation.
- Key point of contact for technical questions
- Consistently deliver a high level of customer service
- Acquire the technical and product skills required to meet customer requirements

Required skills and experience
- 1-3 years experience in the IT industry or equivalent
- Computer hardware experience
- Strong time management skills; the ability to manage competing priorities
- High level of proficiency in English; both spoken and written
- Ability to lift up to 25kg
- Ability to work independently with little supervision

Travel Requirements: Vehicle provided when required.

If you feel your the person to fill this role then email your resume to careers@smartnethosting.com.au